TERMS & CONDITIONS

Welcome to Jigsaw the original home of Trauma Resources.

Jigsaw is a Post Trauma Therapy Centre. We provide one to one specialist assistance to those affected by trauma at any time in their life, whether as children or as adults. Our therapists have over two decades of extensive experience in their field.

Initial Consultation/Assessment:

For new clients, we provide a 60minute initial consultation; in this session we take a full life history and work out where the biggest traumas and complexities lie within your life. From this assessment we can work with you to develop a programme to suit you, your hours of working and to assess whether or not you are resources enough to receive treatment.

Appointment Waiting Times:

The client case load is always very busy and for this reason it is always advised to pre book in advance, as waiting times can vary from 6 – 8 weeks. Busy periods such as Christmas and New Year may result in a longer wait.

Messages:

All messages will be responded to as soon as possible. Any contact received after 18:00hrs will be responded to on the next working day (excluding annual and bank holidays). Please see opening times/hours on the website.

Cancellation Policy:

Your appointments are very important to Jigsaw, we understand that to have made the initial appointment can be a huge step for some. The time is reserved specifically for you. Understandably, we all lead very busy lives and there are times when plans may need to be changed. As a small business, we respectfully request at least 24 hours’ notice for cancellations.

Please understand that when you do not attend your appointment without giving enough notice, we are unable to fill that appointment time. Not only does this affect other clients who are on the waiting list, it also affects our income and the structure of financial accounting. Therefore, a cancellation fee does apply for those who do not give sufficient notice.

  • Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.
  • DNA (Did not Attend) will be charged 100% of the reserved service amount.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our scheduled filled, thus better serving everyone. Jigsaw Post Trauma Therapies’ policies are presented in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.

Payments:

We offer payment plans and block bookings to suit private individuals as well corporate and insurance claim clients.

We take all major credit cards and PayPal payments on the website and can also accept card and cash payments at Jigsaw.

Credit:

We do not offer credit or accept payments online after an appointment – all payments must be made either in advance at the time of the attended appointment.

Agreement:

On engaging and booking an appointment with Jigsaw, you will be sent an official Terms & Conditions Agreement document to sign and return.